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Terms and Conditions

Customer Care
If you have any questions, feedback or issues with your order please contact sales@proshop.co.nz or (09) 538 0672
Our customer service department will endeavour to respond to your enquiry within 1 working day.

Shipping Information
All parcels are shipped by courier. We aim to send all orders within 1-2 business days at receipt of payment, at which time you will be sent an email that your order has been dispatched.
 
You should then allow for up to 3 business days for your package to arrive at your New Zealand address. However, sometimes service time may vary between 1 and 10 days. Please ensure you give us an address where someone will be available to sign for and receive your parcel during week days. We do not deliver items during the weekends due to delays in courier deliveries.
 
Please note that during peak seasonal dates, delivery time frames are longer (particularly the November/December Christmas period)

Ordering and Paying
Your order will be shipped after confirmation of payment is made and approved. No items are considered sold until the item has been fully paid for and dispatched.
 
proshop.co.nz offers a purchase over the phone option, contact us on 09 538 0672
 
Stock Control
We will make every effort to ensure that most products are in stock so we can get the goods to you as fast as possible. But we do admit it, we’re not perfect. In some cases, it may be possible that an item that was in stock when you placed your order may be out of stock due to having a retail store with purchases throughout the day. Some items that need to be ordered through the supplier can take up to 2 working weeks. We will be in contact within 1 working day to discuss the delivery date if something is out of stock that you have ordered. In these cases, you will be notified via e-mail or phone by one of the proshop.co.nz customer services representatives and given the option of a credit note or full refund.

Pricing
Where products are listed with an incorrect price or with incorrect information, we may need to cancel your order.  If this happens, we will be very apologetic and feel pretty crappy for making a dumb mistake!  If we need to cancel but you’ve already paid us, we will of course make an immediate refund. 

Payment Options
Below are the methods proshop.co.nz accepts through our secure online checkout system.
▪   Visa
▪   Mastercard
We also ACCEPT online bank transfers. Customers can pay by EFTPOS and cash payment at our retail store during business hours.
The name that will appear on your statement will be Proshop.co.nz  
 
Additional Terms
Our lawyer also said we need to have the right to change some of these terms. We reserve the right to alter and/or add to our terms and conditions as required. Any amendments to our terms and conditions will be posted on our website and will be effective immediately upon the posting of those terms and conditions on our website. The customer is responsible for ensuring that they are aware of the latest terms and conditions.
 
If any provision of these Terms and Conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect. Compliance with these Terms and Conditions are essential to us. By purchasing from us, you are agreeing to be bound by these Terms and Conditions and in no event will any terms contained in any order or offer made by you or any document used by you have effect or be binding on us. 
 
These Terms and Conditions and any contracts to which these Terms and Conditions apply will be governed by the laws of  New Zealand. Any claim or dispute arising here under will be subject to arbitration in accordance with the Arbitration Act 1996.

This Business is New Zealand Owned and Operated. The legal business name is Sam Thomas Golf Professional. 

 


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